As a guide to cook 1 cup of rice (serves 2 small or 1 large portion) use 1 measuring cup of white rice and then add one and a half measuring cup of water. With some types of rice it is normal for a little rice to stick on the base when cooking 1 cup of rice.
There is not enough or too much water compared to the quantity of rice being cooked, please refer to the cooking guide. Make sure that the rice is well distributed around the whole surface of the bowl in order to allow even cooking.
Yes you can, but remember not to overload the steaming basket as it is fairly shallow (ie not as deep as a steaming basket) and there needs to be some space for steam to circulate around the food. Also remember that you might not want raw meat/fish juices going into the rice as it is cooked although this will add some flavour - you may want to cook meat or fish on greaseproof paper in the steamer. Vegetables will be fine.
No. The bowl is not dishwasher safe. We recommend hand washing in hot water and washing up liquid using a non abrasive sponge (suitable for non-stick coatings). Dry thoroughly straightaway. After having washed the bowl it is also recommended to wipe the whole of the inner surface with a little oil before next use to condition the non-stick coating and maintain its non-stick properties.
The lid is not closed properly, the micropressure valve is not fitted correctly or the gasket may be damaged. Stop cooking, unplug the Rice Cooker and check everything is correctly fitted.
After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centre
The colour of the bowl surface may change after using for the first time or after a long period of use. Its change in colour is due to the action of steam and water and does not have any effect on the use of the Rice Cooker nor is it dangerous for your health. It is safe to continue using.
