How to better use my product
The appliance does not switch on.
Remember to connect the power cord plug to an electrical outlet that provides an appropriate voltage, then press the on/off button and select the required function.
Why doesn't the air flow change automatically?
Select the appropriate operating mode.
Why is the air flow weaker than before?
Check the frequency of cleaning and changing filters. If necessary, clean/change filters.
Technical support
What should I do if my appliance is not working?
After following the instructions in the user manual for starting the appliance, make sure that your electrical socket is working by plugging another appliance. If it still does not work, do not try to dismantle or repair the appliance yourself, instead, take it to an approved repair centre
What should I do if the power cord of my appliance is damaged?
Do not use your appliance. To avoid any danger, have it replaced by an approved repair centre.
A bad smell is coming out of the outlet.
Check when the filters were last cleaned and replaced, and clean/replace the filter(s) if necessary.
What to do if the air quality indicator color does not change?
The sensor lens might be covered with dust. If it is the case, clean the sensor lens.
Various topics
Where can I dispose of my appliance at the end of its life span?
Your appliance contains valuable materials which can be recovered or recycled. Leave it at a local civic waste collection point.
Where can I buy accessories, consumables or spare parts for my appliance?
Please go to the “Accessories
What are the guarantee conditions of my appliance?
Find more detailed information in the Guarantee
I've just opened my new appliance and I think there is a part missing. What should I do?
If you believe that one part is missing, please call Consumer Services Center and we will help you find a suitable solution.
